Delete your data

1.Summary

This page explains how to delete your Agent Pilo account and the data of the Instagram account you connected to it. You can do it from inside the app (immediate) or by email (we reply within 30 days at the latest). All three routes are covered below.

2.What we store when you connect Instagram

When you authorize Agent Pilo to publish to your Instagram account, we store the minimum needed for the Service to work:

• Instagram account ID (instagram_user_id) and username (handle).
• Long-lived access token from Instagram, encrypted at rest. It expires after ~60 days and is renewed automatically while the account stays connected.
• Granted permissions (instagram_business_basic, instagram_business_content_publish and instagram_business_manage_insights).
• Public metrics of the posts we publish: reach, views, likes, comment count, saves, shares, new follows and profile visits — plus average watch time and total watch time for Reels. We use them to show you what works and so that Pilo learns to generate better content for your business.
• Posts published from Agent Pilo: the post identifier on Instagram, caption, image and publication date.

We do not read your direct messages, your follower list, your previous posts or the content of comments.

3.How to delete your data

There are three routes, depending on what you want removed:

Option A — Delete your whole account from the app (recommended)

1. Go to app.agentpilo.app and sign in.
2. Open Settings → Account → Privacy & Data.
3. Tap Delete account and confirm.

Deletion is immediate and removes: your user account, its associated business, the Brand Kit, any personas created, every post (published and scheduled), the stored metrics, the Instagram token and the connected account data.

Option B — Request it by email

If you cannot access your account (lost password, changed email, etc.) write to [email protected] with the subject "Data deletion request" and include:

• The email address you signed up with.
• A short description so we can verify you own the account (your most recent plan, the business name, or the connected Instagram handle).

We confirm by email once the deletion is complete, within 30 days of your request (usually in under 72 hours).

Option C — Revoke access from Instagram

If you only want to cut off Agent Pilo's access to your Instagram account without deleting your Agent Pilo account, revoke the permission from Instagram:

1. Open Instagram → Settings and privacy → Apps and websites → Active.
2. Find Agent Pilo and tap Remove.

When you revoke access, Instagram notifies us automatically and we delete the token from your Agent Pilo account immediately. Your Agent Pilo account still exists, but we can no longer publish or read metrics until you connect it again.

4.Disconnecting Instagram only (without deleting your account)

If you want to keep your Agent Pilo account but disconnect Instagram, you can also do it from inside the app:

1. Go to app.agentpilo.app.
2. Open Settings → Channels → Instagram.
3. Tap Disconnect Instagram.

This deletes the token, the Instagram ID and the handle, and stops metrics syncing. Posts already published from Agent Pilo are kept (you can delete them individually if you want to).

5.Deletion timelines

• Deletion from the app: immediate.
• Deletion by email: 30 days maximum (GDPR art. 12), usually within 72 hours.
• Copies in encrypted backups: overwritten within the following 90 days as part of the normal backup rotation. During that window they are only reachable through an incident-recovery procedure and are not used for any other purpose.

6.Data we keep to meet legal obligations

Even after you delete your account, Spanish law requires us to keep certain data for minimum periods:

• Invoices and tax data: six (6) years (Spanish Commercial Code art. 30 and tax legislation). This is the data strictly required on an invoice: customer name, tax ID, address, description and amount. It includes no business content and no Instagram data.
• Security logs: twelve (12) months, anonymized as far as possible.

This data is not used for any commercial purpose; it is kept solely to comply with the applicable legal obligations and is deleted automatically once the period expires.

7.Confirmation

In every case we send a confirmation email once the deletion is complete. If you do not receive it within the stated period, write to us and we will look into it immediately.

8.Contact

Data controller: Reina Catalina S.C., NIF J19762525, registered address Calle La Fragata 9, 29630 Benalmádena, Málaga, Spain. Email: [email protected].

For more detail on how we process your data, see our Privacy Policy.