Terms and Conditions

1.Acceptance of the terms

By accessing or using Agent Pilo (the "Service"), you accept these Terms and Conditions (the "Terms") in full. If you do not agree with any part of them, you must not use the Service.

Agent Pilo is operated by Reina Catalina S.C., with registered address at Calle La Fragata 9, 29630 Benalmádena, Málaga, Spain and tax identification number J19762525.

2.Description of the service

Agent Pilo is a software-as-a-service (SaaS) platform that automates the creation and publication of social media content for small businesses and community managers. The Service includes AI image generation, automatic design, post scheduling and results analytics.

The available features depend on the contracted plan. Agent Pilo currently publishes to Instagram; other platforms will be added progressively.

3.User account

To use the Service you must create an account. You are responsible for:

• Providing truthful information and keeping it up to date.
• The confidentiality of your password.
• All activity carried out from your account.
• Notifying us immediately if you detect unauthorised use.

Each account currently corresponds to a single business. The policy on supporting multiple businesses per account may evolve and will be announced in due course.

4.Plans and payments

Agent Pilo offers free access to create an account, set up your business and generate your weekly content plan in text form. Image, carousel and video generation requires a paid plan (Starter or Pro). Prices are listed on the pricing page and are billed monthly in euros, excluding VAT. The applicable tax is calculated and added at checkout according to the customer's country.

Payment is processed through Stripe. Agent Pilo does not store card details directly. The subscription renews automatically each month unless cancelled.

5.Trial and cancellation

Free access is unlimited in time and requires no card. Paid plans do not include a time-limited trial period: if you are not satisfied, you can return to free access or cancel your subscription at any time from within the application.

Cancellation takes effect at the end of the billed period. No partial refunds are given for periods already started, unless required by applicable law.

6.User content

You retain ownership of any content you upload to Agent Pilo (photos, texts, business data). You grant us a limited, non-exclusive, royalty-free and revocable licence to process and display that content for the sole purpose of providing the Service.

We do not use your content to train artificial intelligence models, nor do we share it with other users.

7.AI-generated content

Content generated by Agent Pilo (images, texts, editorial plans) is produced automatically and may contain errors, biases or inaccuracies. It is the user's responsibility to review and validate all content before publishing it.

Free access does not include image generation. The Starter and Pro plans generate images without a watermark.

8.Intellectual property

All rights in the Service, its software, design, trademarks and materials (including Pilo, the official mascot) belong to Reina Catalina S.C. Save for an express licence, no rights are transferred by these Terms.

9.Acceptable use

You may not use the Service to:

• Publish illegal, defamatory or misleading content, or content that infringes third-party rights.
• Impersonate another person or business.
• Generate content for disinformation, spam or manipulation campaigns.
• Reverse-engineer, carry out mass scraping or attempt to compromise the security of the Service.
• Breach the rules of the connected platforms (for example, Instagram).
• Generate or publish pornographic, sexually explicit or graphically violent content, or content that promotes hatred, discrimination or harassment on the grounds of race, ethnicity, nationality, religion, gender, sexual orientation, disability or origin.
• Zero tolerance for child sexual abuse material (CSAM): it is strictly prohibited to generate, attempt to generate, store or distribute any material depicting minors in a sexual or suggestive manner, whether real or generated by artificial intelligence. Detection of this type of content results in immediate suspension of the account, preservation of the data as evidence and reporting to the competent authorities (in Spain, the National Police and the INHOPE hotline).

Agent Pilo cooperates with the competent authorities in legitimate investigations and may disclose user information where there is a valid legal request.

We reserve the right to suspend or close accounts that breach these rules, with no obligation to refund.

10.Notice of illegal or infringing content

Agent Pilo hosts content uploaded by users. If you consider that content accessible through the Service is illegal or infringes your rights (including intellectual property, trademark or image rights), you can notify us by writing to [email protected] with the subject "Content notice".

So that we can handle your notice effectively, please state:

• An explanation of the reasons why you consider the content to be illegal or infringing.
• The exact location of the content (URL, screenshot or any information that allows it to be identified precisely).
• Your name and a contact email address, except where the notice concerns alleged offences against minors, in which case identification is not required.
• A statement that the information provided is accurate and complete and that you are acting in good faith.
• If you are claiming an infringement of rights, confirmation that you are the rights holder or that you are authorised to act on their behalf.

We will acknowledge receipt of your notice and examine it diligently and without undue delay. If it is well-founded, we will remove or block access to the content and inform you of the decision. We may inform the affected user of the removal and its reasons, giving them the opportunity to submit a complaint. Accounts that repeatedly infringe third-party rights may be suspended or closed.

This procedure is established in accordance with Regulation (EU) 2022/2065 on Digital Services (DSA). Abusive use of this mechanism through manifestly unfounded notices may lead to the suspension of its processing.

11.Limitation of liability

The Service is provided "as is", without express or implied warranties. To the maximum extent permitted by applicable law:

• We do not guarantee uninterrupted availability or any specific commercial results.
• We are not liable for the commercial, reputational or economic impact of the posts generated or scheduled.
• Our maximum aggregate liability is limited to the amount actually paid by the customer in the twelve (12) months preceding the event giving rise to the claim.

12.Changes to the service

We may add, modify or remove features of the Service at any time. Where the changes materially affect a paid plan, we will notify you with reasonable advance notice by email or from within the application.

13.Changes to the terms

These Terms may be updated. We will publish the version in force at /es/terminos — and this English translation at /en/terms — and will notify you of material changes by email or within the app. Continued use of the Service after the modification implies acceptance of the new Terms.

14.Governing law and jurisdiction

These Terms are governed by the laws of Spain. For any dispute arising from the Service, the parties submit to the competent courts and tribunals of Málaga, Spain, expressly waiving any other jurisdiction that may correspond to them.

15.Contact

For questions about these Terms, write to us at [email protected].